F.A.Q
WHY ARE YOUR PRICES LOWER THAN OTHER SHOPS?
Because we believe that making money can be done by selling a large quantity of products with low margins. The aim is to democratise this sector, which we are passionate about, and thus make it accessible to as many people as possible.
Therefore,in order to reduce our costs, rather than renting our own warehouses, we have chosen to establish agreements with our suppliers to share their warehouses to store our products. This iswhy our products are currently distributed in different warehouses located in Germany, China, France and Poland.
ARE YOUR PRODUCTS COUNTERFEIT?
No, we only offer official products ordered directly from the manufacturers, which is why we benefit from advantageous rates which we then try to pass on to our customers by offering attractive prices.
ARE THE PAYMENTS SECURE?
Our payment process is 100% secure thanks to the use of Stripe, ApplePay, AmazonPay and Coinbase Commerce.
WHAT PAYMENT METHODS ARE AVAILABLE?
Several payment methods are available:
- Blue, Visa, Mastercard and Amex cards
- AmazonPay
- ApplePay
- Payment in Cryptocurrencies (Bitcoin, Litcoin, Ethereum and Bitcoin Cash)
IS PAYMENT IN INSTALMENTS AVAILABLE?
This is under consideration and should happen in 2019.
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is sent as soon as possible to one of our fulfilment centres, from where your item will be posted.
You can contact us within the first 48 hours for a full refund without any special reasons.
WHY BUY FROM US?
Because we take great care in choosing our products.
They must be innovative and of a very high quality.
The product samples provided to us by our suppliers are tested and approved directly by us.
Only after a month of testing do we decide whether or not to add a product, if it has met our selection criteria.
We are passionate about our work and we will do everything we can to help you discover the products we find worthwhile!
WHAT ARE THE DELIVERY TIMES AND RATES?
In order to reduce our costs and thus be able to offer more competitive prices to our customers, rather than renting our own warehouses, we have chosen to establish agreements with our suppliers to share their warehouses to store some of our products. This is why our products are currently distributed in different warehouses located in Germany, China, France and England .
The products you order will be shipped from one of these warehouses depending on availability, so the processing time for orders is approximately 1 to 2 days.
Average delivery times vary depending on the warehouse and are 10 to 15 working days for Metropolitan France and 15 to 20 working days for the rest of the world.
HOW DO I RETURN A PRODUCT AND GET MY MONEY BACK?
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging and returned to us within 14 days of purchase. After 14 days, you will not be entitled to an exchange or refund.
We will exchange any defective or damaged item. To exchange your item, send us an email with photos of the item to [email protected]and we'll send you instructions on how to return your item.
Upon receipt of your return, an email will be sent to inform you. After inspection, if it meets the criteria, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a reasonable time.
If you still have not received your refund after a reasonable period of time, please send us an e-mail to [email protected] or byphone +33 9 72 58 72 17.
HOW TO CONTACT US?
- Via the Contact Form
- By E-Mail :
Send us an email to [email protected]and we will get back to you within within 12 to 24 hours.
- By Phone :
An answering machine is at your disposal 24h/24h at +33 9 72 58 72 17, do not hesitate to leave a message specifying :
- Name and surname
- Customer no.
- Reason for appeal.
We will contact you by phone within 12 hours between 10am and 9pm on the number you used to contact us, unless you indicate otherwise in the message.