Returns & Refunds Policy

RETURNS

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Our returns policy is valid for 14 days. If 14 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund will be granted: (if applicable)

* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part. * Any item that is returned more than 14 days after delivery.
* Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at [email protected].

Sale items (if applicable)
Only regularly priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an e-mail to [email protected] and send your item to: GyRoRideRz, 3 ALLÉE FRANCISCO GOYA, FLOIRAC, 33270, France.

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and offer it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping
To return a product, you must first send us a request at [email protected] so that we can provide you with a return label.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than £100, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.